Terms & Conditions – Velettà

Terms & Conditions


These terms & conditions follow the requirements of the Consumer Guarantees Act 1993.
By placing an order at www.velettaskincare.com you are agreeing to all of Velettà's terms & conditions and information on this page.
Velettà reserves the right to change any information on this website at any time. 
Velettà is based in New Zealand and so all orders and transactions are covered by New Zealand law.


Free delivery in New Zealand and Australia for orders with a product value over $40. Orders under $40 will incur a flat rate delivery charge of NZD$8 in New Zealand and $NZD$20 to Australia. We are unable to ship internationally at this stage.

Orders are delivered via our postal and courier service partners.


Although we think you will love Velettà, if you are not completely satisfied with your purchase you can return it to us within 14 days for a full refund. Email us at luxury@velettaskincare.com so we can guide you through the returns process. 

We suggest that you return your products using a tracked method of shipping as we can only give refunds on the products we actually receive. 

We’ll process your refund to the original credit card used for payment as soon as we receive your returned products. 

Shipping costs, customs fees and taxes are not able to be refunded. 

Damaged items

We do all we can to ensure that your Velettà order arrives in perfect condition. If there is damage to the product inside the box (a little wear and tear on the box and outer wrapping isn’t unusual), please send us an email at luxury@velettaskincare.com and we will sort the issue out. 

Currency, Taxes & Duty

All payments made to Velettà will be made in New Zealand dollars (NZD) even if you are outside New Zealand.  

Except for (NZ) GST, prices do not include import fees, duties, tariffs, taxes or other imposts of charges which may be payable in respect of orders to be delivered outside of New Zealand.

Customs and duty charges are country-specific and are a legal obligation. It is not possible for us to predict whether or not your Velettà parcel will be held by customs in your country; different countries have different thresholds. You are responsible for any fees, duties, tariffs, taxes or other charges which are payable in respect of orders to be delivered outside of New Zealand. 


All of the information and content available on this website, including but not limited to Velettà’s trademark, name, logo, brand design, colour schemes, product images, descriptions, text, graphics, images and images are owned by Black Bear Limited, the owner of Velettà, and are protected by law. You may not use or copy any part of this website without written consent from Black Bear Limited.