Terms & Conditions


These terms & conditions follow the requirements of the Consumer Guarantees Act 1993. By placing an order at www.velettaskincare.com you are agreeing to all of Velettà's terms & conditions and information on this page.
Velettà reserves the right to change any information on this website at any time. 
Velettà is based in New Zealand and so all orders and transactions are covered by New Zealand law.

Ambassador Program

We are looking for Velettà Ambassadors. Its simple to become involved and you get your Velettà products for free! Here's how it works:

  • Purchase Velettà products through our website and make them part of your routine. Note down your thoughts and feelings about the products and how they effect your skin. 
  • Produce a video for each product purchased (if you have purchased a bundle, you need to produce a video for each product in the bundle). You will need to follow our shooting requirements:
    • choose a well-lit clutter free location for filming with natural light.
    • Use portrait mode and make sure your lens is clean and the camera or phone is on a steady surface.
    • Know that you are going to say before your start filming and highlight the products features and benefits.
    • Ensure that you are the only person in the video.
    • Demonstrating the use of the product and/or talking about your experience and results is key.
    • Speak clearly and at a steady pace (and do what you can to get rid of background noise). 
  • Send us the video(s) at luxury@velettaskincare.com. We reserve the right to ask for a reshoot if you do not follow the shooting requirements listed above. 
  • When we are satisfied that the shooting requirements are met, we will reimburse you for the purchased (and videoed) Velettà products. We will take care of the editing and posting. 
  • When you have received your reimbursement, the copyright and moral rights in the video will pass to us and we are entitled to edit, broadcast and utilise  the video content in any way we see fit including but not limited to showing it on our our online platforms, including our website, EDMs, social media, Google and digital advertising. 


Free delivery in New Zealand and Australia for orders with a product value over $40. Orders under $40 will incur a flat rate delivery charge of NZD$8 in New Zealand and $NZD$20 to Australia. 

Orders are delivered via our postal and courier service partners.


Although we think you will love Velettà, if you are not completely satisfied with your purchase you can return it to us within 14 days for a full refund. Email us at luxury@velettaskincare.com so we can guide you through the returns process. 

We suggest that you return your products using a tracked method of shipping as we can only give refunds on the products we actually receive. 

We’ll process your refund to the original credit card used for payment as soon as we receive your returned products. 

Shipping costs, customs fees and taxes are not able to be refunded. 

Damaged items

We do all we can to ensure that your Velettà order arrives in perfect condition. If there is damage to the product inside the box (a little wear and tear on the box and outer wrapping isn’t unusual), please send us an email at luxury@velettaskincare.com and we will sort the issue out. 

Currency, Taxes & Duty

All payments made to Velettà will be made in New Zealand dollars (NZD) even if you are outside New Zealand.  

Except for (NZ) GST, prices do not include import fees, duties, tariffs, taxes or other imposts of charges which may be payable in respect of orders to be delivered outside of New Zealand.

Customs and duty charges are country-specific and are a legal obligation. It is not possible for us to predict whether or not your Velettà parcel will be held by customs in your country; different countries have different thresholds. You are responsible for any fees, duties, tariffs, taxes or other charges which are payable in respect of orders to be delivered outside of New Zealand. 


All of the information and content available on this website, including but not limited to Velettà’s trademark, name, logo, brand design, colour schemes, product images, descriptions, text, graphics, images and images are owned by Black Bear Limited, the owner of Velettà, and are protected by law. You may not use or copy any part of this website without written consent from Black Bear Limited.